Frequently Asked Questions
General
Where can I find product sizing information?
Every product has its own size chart. Usually you can find the Size Chart in the product page.
How can I get the first purchase code?
Hi there, usually you will get a welcome email with the first purchase code inserted if you subscribed our website. We recommend you to check the email first. In case you still can not find it, please contact our Customer Support for further help.
The discount code was not used successfully when I paid, what should I do?
No worries! If you already pay the order, we recommend you to contact us with the code name and your order number. We will arrange a partial refund equals to the discount code on your order.
We want to buy your products in bulk, do you have wholesale sales?
We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to support@tbmpoy.com for further check.
What currency are payments transacted in?
Please note that all prices on site are listed in USD. Customers should pay in USD.
Order & Return
How do I change my order information?
Double check your gear and the total amount in your shopping bag before you complete your order. It happens during online shopping and no worries! But when something wrong happens, we recommend you to contact Customer Support once you realize you need to change the shipping address. We will help you to change it if the package has not been shipped out.
How can I check the status of my order?
You are able to check your order status through your own TBMPOY Account or the order confirmation email.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Contact Us to submit a request so we can get you your item(s) as soon as possible.
How to cancel my order?
We offer a full refund if the order is canceled within 24 hours of your purchase. You should submit an order cancellation request to our customer service via support@tbmpoy.com once you decide to cancel the order.
I need a return or exchange.
If you need to return or exchange, please refer to our Return & Exchange Policy